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Tourism & Hospitality Management QUESTION #1641
Question 1
The Restaurant Management course covers 'revenue control and operational control' as management functions. Which of the following correctly identifies the four measures used to appraise restaurant operational performance?
  • Profit margin, tax liability, depreciation, and asset value
  • Appraising revenue, appraising cost, appraising profits, and appraising the whole operation through profit measures(Correct)
  • Customer satisfaction scores, staff turnover rates, hygiene inspection results, and supplier ratings
  • Menu engineering, portion control, waste management, and staff scheduling
Correct Answer Explanation
Module 4 of the Restaurant Management course (Procedures) specifically identifies the operational control framework as comprising four appraisal components: appraising revenue (sales analysis), appraising cost (cost of sales and labour), appraising profits (profit margin measures), and appraising the whole operation — forming the complete financial control cycle for restaurant management.