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CISA QUESTION #1748
Question 1
What is the correct order of steps in benchmarking business processes during a BPR project?
  • Plan, research, observe, analyze, adapt, improve✔️
  • Research, test, plan, adapt, analyze, improve
  • Plan, observe, analyze, improve, test
  • Observe, research, analyze, adapt, plan, implement
Correct Answer Explanation
The correct BPR benchmarking sequence is: Plan for change, Research possible implications, Observe the current process, Analyze potential improvements and verify KPIs, Adapt to the updated process, and work to Improve results.