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CISA QUESTION #1766
Question 1
Which of the following is NOT cited as a reason why a balanced scorecard (BSC) implementation might fail?
  • Politics associated with losing department budget autonomy
  • Full and active support provided by top management✔️
  • Insufficient BSC training and organizational awareness
  • Empire-building behavior by department heads
Correct Answer Explanation
Top management providing full support is a success factor, not a failure driver. BSC failures are typically caused by departmental politics, lack of training and awareness, and empire-building behaviors that undermine the unified direction the BSC is meant to enforce.