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CISA QUESTION #6830
Question 1
An organization implements a balanced scorecard for IT performance measurement. The scorecard focuses exclusively on IT operational metrics (uptime, ticket resolution time, system performance) without including business value or customer satisfaction measures. What is the PRIMARY limitation?
  • Incomplete operational coverage
  • Failure to measure IT's contribution to business objectives and stakeholder value✔️
  • Insufficient technical detail
  • Over-emphasis on quantitative metrics
Correct Answer Explanation
The balanced scorecard methodology requires multiple perspectives including financial, customer, internal processes, and learning/growth. Focusing only on operational IT metrics fails to measure whether IT is delivering business value, supporting strategic objectives, or meeting stakeholder needs—the fundamental purpose of a balanced scorecard.