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CISA QUESTION #6839
Question 1
An auditor evaluates COBIT implementation and finds detailed documentation of IT processes but no Key Performance Indicators (KPIs) or measurement of process effectiveness. What is the MOST significant deficiency?
  • Poor documentation quality
  • Inability to determine if IT processes are achieving objectives and delivering value✔️
  • Incomplete COBIT framework
  • Insufficient automation
Correct Answer Explanation
Documentation of processes without measurement provides no insight into effectiveness. COBIT emphasizes governance and management objectives—understanding if processes work requires KPIs to measure performance, efficiency, and business value delivery. Without metrics, the organization cannot manage or improve IT effectiveness.