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ASF ACT 1975 (Dec 2012) QUESTION #919
Question 1
How should security staff handle a person exhibiting aggressive behavior?
  • Immediate physical restraint
  • De-escalation and calm communication✔️
  • Ignoring the behavior
  • Forcing the person to leave
Correct Answer Explanation
Calm communication and de-escalation techniques are the first steps to preventing a physical altercation.