Understanding students holistically — their needs inside and outside school — and maintaining positive expectations reflects Humanistic theory, associated with Abraham Maslow and Carl Rogers. Humanistic education focuses on the whole person: their emotional well-being, self-concept, intrinsic motivation, and self-actualisation. Rogers' person-centred approach emphasises genuineness, empathy, and unconditional positive regard — directly expressed through knowing students' full needs and believing in their potential.