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Library Sciences QUESTION #1545
Question 1
The 'Hawthorne Effect,' derived from studies at Western Electric's Hawthorne plant, contributed to library management theory by demonstrating that:
  • Strict supervision increases worker productivity
  • Workers' productivity is influenced by social factors, attention, and the feeling of being observed, not only physical conditions✔️
  • Financial incentives are the only reliable motivators
  • Bureaucratic structure improves staff morale
Correct Answer Explanation
The Hawthorne Studies (Elton Mayo) found that worker productivity improved when workers received attention and felt valued, regardless of physical working conditions. This gave rise to the Human Relations Theory, which influenced library management by emphasizing the importance of staff morale, communication, and social needs.