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Library Sciences QUESTION #1553
Question 1
The evaluation of library and information services is most effectively conducted using which combination of measures?
  • Only quantitative measures such as circulation statistics
  • Only qualitative measures such as user satisfaction surveys
  • Both quantitative measures (inputs, outputs, usage statistics) and qualitative measures (user satisfaction, outcomes, impact) used together✔️
  • Neither quantitative nor qualitative measures; evaluation should rely on expert opinion only
Correct Answer Explanation
Effective library evaluation requires both quantitative measures — such as circulation figures, reference transactions, and collection size — and qualitative measures — such as user satisfaction, perceived quality, and community impact. Stueart and Moran (2007) argue that neither approach alone provides a complete picture of library performance.