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Tourism & Hospitality Management QUESTION #1610
Question 1
In the Front Office Operations course, 'overbooking' is discussed as a front office practice. Which management strategy best justifies its controlled use?
  • To maximize staff utilization during quiet periods
  • To offset anticipated no-shows and cancellations, ensuring maximum occupancy and revenue while managing the risk of walking guests✔️
  • To provide discounted rooms to loyal customers
  • To manage tour group bookings separately from individual reservations
Correct Answer Explanation
Overbooking is addressed in Module 3 (Reservations and Check-in) of the Front Office Operations course. When practiced strategically, it is used to offset predictable no-show rates and last-minute cancellations — maximizing occupancy. The course covers its relationship with yield management and the front office procedures for managing 'walked' guests when overbooking results in excess arrivals.