Home › MCQs › Tourism & Hospitality Management › Question #1615
Back to Questions
Tourism & Hospitality Management QUESTION #1615
Question 1
The Front Office Operations course covers the concept of 'walking a guest.' This procedure is triggered by which specific front office situation?
  • A guest requesting a room upgrade upon arrival
  • When a hotel is overbooked and a guest with a confirmed reservation cannot be accommodated, requiring the hotel to arrange alternative accommodation✔️
  • A VIP guest arriving without a prior reservation
  • A group check-in requiring special coordination
Correct Answer Explanation
Walking a guest refers to the front office procedure triggered when a hotel has overbooked and cannot accommodate a guest with a confirmed reservation. Module 3 of the Front Office Operations course covers this alongside overbooking policy, yield management, and reservation control — including the hotel's obligation to arrange comparable alternative accommodation and cover costs.