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Tourism & Hospitality Management QUESTION #1638
Question 1
According to the Travel & Tour Operations course, which of the following correctly describes the THREE phases of tour operations as a business process?
  • Planning, Marketing, and Evaluation
  • Pre-tour operation (planning, packaging, and marketing), Tour execution (on-ground management and delivery), and Post-tour phase (evaluation, feedback, and follow-up)✔️
  • Costing, Pricing, and Selling
  • Booking, Departure, and Return
Correct Answer Explanation
The Travel & Tour Operations course (Module overview) explicitly identifies three major functions of tour operations: (1) Pre-tour operation — covering planning, supplier contracting, packaging, costing, and marketing; (2) Tour execution — the on-ground delivery of the tour; and (3) Post-tour phase — covering evaluation, customer feedback, complaint handling, and future planning.