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Human Resource Management QUESTION #6430
Question 1

The concept of Quality of Work Life (QWL) is primarily linked to:

  1. Job satisfaction
  2. Employee absenteeism and turnover
  3. Customer service quality
  • Only items 1 and 2
  • Only items 2 and 3
  • Only items 1 and 3
  • All three items: 1, 2, and 3✔️
Correct Answer Explanation

High QWL is related to job satisfaction, which is a strong predictor of absenteeism and turnover. Investments in improving QWL also pay off in the form of better customer service. All three elements are interconnected in the QWL framework.