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Business Administration QUESTION #9584
Question 1
A Management Information System (MIS) in a hospital consistently generates reports that are accurate, timely, but unused by department heads in their decisions. What is the most precise diagnosis of this MIS failure?
  • Data quality failure — the accuracy of the data is insufficient for clinical decision-making
  • Relevance failure — the MIS is producing information that does not match the decision structure and information needs of the actual decision-makers✔️
  • Technology failure — the interface is too complex for non-technical department heads to interpret
  • Infrastructure failure — poor network connectivity prevents real-time data access
Correct Answer Explanation
An MIS that is accurate and timely but unused has a relevance problem — it is not aligned with the actual decision problems that managers face. Effective MIS design must begin with decision analysis (what decisions need to be made, what information supports them) rather than data availability. A technically perfect but decision-irrelevant MIS is a common and costly organizational failure.